![]() ![]() Why would I agree to that when it was their mess up? I had to leave work the next day to get a money order for them. I asked if I would be charged a fee to pay online (yes). The next day I received a call saying I needed to pay online because they cannot accept personal checks for move-ins. I handed her a personal check for my pro-ration, expressed my concerns with the management, and was on my way. I was told I wasn't being charged for an admin fee as well ($150) which IS stated in the lease that is signed. The leasing agent then went over the lease with me, which she didn't know much of because she was new. The only reason I was still signing was because I HAD to move out of my current house. I asked to speak with the Property Manager, but was told she was out of town. I could tell the carpet had been shampooed, but if there are still visible green & dog urine stains then the carpet should without a doubt be replaced. Not shocked at this point to see the stains were still there. What was the point in making the appointment? I had asked to see the carpet again before I signed the lease. I walked in, sat there for 30 minutes waiting for one of the employees to type my lease in front of me. I had called to schedule a time Monday morning to sign my lease. I then walked in to turn in my application with rental and income verification's, and was told that I would be receiving a waived application fee as a special only for them to go back on that a week later. I had emailed with follow up questions about the carpet and room dimensions, but was ignored. I was sold on a renovated apartment but had someones old nasty carpet. The carpet was outdated and stained, but he reassured me that it would be cleaned. I then asked to see the actual unit number that we had discussed prior to the tour, so he showed it to me. ![]() I get there to tour and am shown the exact opposite of what I had said I wanted (which wasted my time and made me late for work). I said exactly what I was wanting to save us both time, even said I was applying still. I finally got Antonio to help me a few days later, after I had mentioned my frustration with the lack of customer service. I waited for 30 minutes to be told I needed to come back another day. No one responded to my emails, so I decided to walk in without an appointment. I've had problems with this management company before I even toured. Two star review only for the apartment itself. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |